Royal Grandeur

These Terms and Conditions (“Terms”) govern the access to and use of the website

Royal Grandeur (www.royalgrandeur.in) and the purchase of products made available on the Website. By accessing or using this Website, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing, browsing, or purchasing products from Royal Grandeur, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, along with all associated policies, and all applicable laws and regulations. If you do not agree, you must refrain from using the Website.

2. Eligibility

• You must be at least 18 years of age to place an order
• If you are under 18, transactions must be conducted under parental or legal guardian supervision
• You confirm that all information provided is accurate, complete and acceptable by this website user.

3. Products & Availability

Royal Grandeur offers:

• Apparel and fashion products including shirts and clothing items
• Rehabilitation and wellness-related products

Product Representation:

• Product images, descriptions, and specifications are provided for reference purposes only.
• Actual products may vary slightly in colour, texture, or appearance due to display settings
• All products are subject to availability and may be withdrawn at any time without notice

4. USER ACCOUNT, PASSWORD AND SECURITY

• You are responsible for maintaining confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use.
• Royal Grandeur shall not be liable for losses arising from your failure to safeguard account information.

5. Rehabilitation Product Disclaimer

• Rehabilitation products sold are not medical devices unless explicitly stated
• They are not intended to diagnose, treat, cure, or prevent any medical condition
• Customers are advised to consult a qualified healthcare professional before ordering and use of our displayed products.
• Royal Grandeur shall not be held liable for improper usage or interpretation of product benefits

6. Pricing, Taxes & Delivery Charges

• All product prices displayed on the Royal Grandeur website are in Indian Rupees (INR) only.
• Goods and Services Tax (GST), as applicable, is included in the product prices displayed on the Website, unless stated otherwise.
• Delivery / shipping charges are additional and shall be calculated separately, as such charges vary based on delivery location, order value, and logistics partner.
• Applicable delivery charges, if any, will be clearly communicated at the time of checkout before order confirmation.
• Royal Grandeur reserves the right to revise prices, delivery charge and applicable taxes at its sole discretion without any prior notice.

7. Order Confirmation & Cancellation

• Order confirmation does not constitute acceptance of the order
• Cancellation requests can be initiated through the Royal Grandeur website by logging into the website account or by submitting a request via the “Contact Us – WhatsApp”, along with the order details.
• Once an order has been processed or handed over to a logistics partner, cancellation requests will not be accepted under any circumstances.
• Royal Grandeur reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, suspected fraudulent activity or for any other reason if felt it would harm the company’s integrity and goodwill. In such cases, any amount paid will be refunded to the original mode of payment within 7-14 business days.

8. Shipping & Delivery

• Delivery timelines are estimates only and may vary based on courier operations and delivery location.
• Delays caused by logistics partners, force majeure events, or regulatory issues are beyond our control
• Ownership of products transfers to the customer upon delivery.
• If delivery fails due to customer unavailability, refusal to accept delivery, or incorrect address details, no refund shall be issued.

9. Returns, Exchanges & Refunds (No Return / No Exchange / No Refund Policy)

• Royal Grandeur follows a strict No Return, No Exchange, and No Refund policy for all products sold on the Website.
• Once an order has been placed and successfully delivered, it shall not be eligible for return, exchange, or refund under any circumstances.

•  Requests arising due to change of mind, size issues, color preference, fit, or personal dissatisfaction shall not be entertained.
• For reasons of hygiene, safety, and product integrity, all clothing, intimate apparel, and rehabilitation or wellness products are non-returnable and non-refundable.
• Customers are advised to carefully review product descriptions, specifications, and size charts before placing an order.

10. Intellectual Property

All content on this Website, including but not limited to:

• Brand name and logo
• Product designs and descriptions
• Visual elements, text, graphics, and layouts

are the exclusive intellectual property of Royal Grandeur. Any unauthorized use, reproduction, or distribution is strictly prohibited.

11. User Conduct

You agree not to:

• Violate any applicable laws
• Upload malicious code or harmful content
• Infringe intellectual property rights
• Use the Website for fraudulent or misleading activities

12. Third-Party Services

Royal Grandeur may engage third-party service providers for payment processing, logistics, and analytics. We do not control and are not responsible for their independent policies or actions.

13. Limitation of Liability

To the fullest extent permitted by law, Royal Grandeur shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of business, data, or profits
• Personal injury arising from misuse of products
• Website downtime or technical interruptions

14. Indemnification

You agree to indemnify and hold harmless Royal Grandeur from any claims, damages, or liabilities arising from your use of the Website or violation of these Terms.

15. Termination

Royal Grandeur reserves the right to suspend or terminate access to the Website without notice if these Terms are violated.

16. Amendments

Royal Grandeur may revise these Terms at any time. Continued use of the Website following such changes constitutes acceptance of the revised Terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.

18. Contact Information

For queries or concerns:

 Email: royalgrandeurceleberations@gmail.com

 Registered Office: West mambalam, Chennai – 6000 33