FAQs

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FAQs
  1. What is Royal Grandeur?

Royal Grandeur is an online shopping platform offering premium apparel for men and women and selected rehabilitation and wellness products.

  1. Does Royal Grandeur manufacture all products?

No. Royal Grandeur operates as an online seller platform offering apparel and rehabilitation products from selected and trusted brands.

  1. Are the products sold on Royal Grandeur genuine?

Yes. All products sold through Royal Grandeur are sourced from reliable and authorized suppliers.

  1. How is the quality of Royal Grandeur apparel?

Our apparel collection is selected with a strong focus on fabric quality, comfort, durability, and refined styling.

  1. Do apparel sizes follow standard measurements?

Sizes may vary based on design and brand. Customers are advised to check the size chart before placing an order.

  1. Will product colors look exactly the same as shown online?

Actual colors may vary slightly due to lighting, screen resolution, or product finishing variations.

  1. Are rehabilitation products Royal Grandeur branded?

No. Rehabilitation products available on Royal Grandeur belong to respective brands and are sold through our platform.

  1. Are rehabilitation products medical replacements?

No. Rehabilitation products are supportive wellness products and should not replace professional medical advice.

  1. Should I consult a healthcare professional before using rehab products?

Yes. Customers are encouraged to consult qualified professionals when required.

  1. How can I place an order?

You can place an order by selecting your product, adding it to your cart, and completing the checkout process.

  1. What payment methods are accepted?

We accept UPI payment method shown during checkout.

  1. Are product prices inclusive of GST?

Yes. All prices displayed on the website include applicable GST.

  1. Are delivery charges included in the price?

No. Delivery charges are calculated separately based on orders above Rs.799 and delivery location.

  1. How long does delivery take?

Delivery timelines vary depending on location and courier service availability.

  1. Can delivery be delayed?

Yes. Delivery may be affected by logistics conditions, weather, or other unforeseen circumstances.

  1. What happens if I provide the wrong delivery address?

Customers are responsible for providing accurate delivery details. Additional charges may apply for re-delivery.

  1. Can I cancel my order?

Orders may be cancelled only before they are processed or shipped.

  1. How can I cancel my order?

Customers can cancel the order through the website or by logging into their account and contacting support through the Contact Us page.

  1. Can I cancel after shipment?

No. Orders cannot be cancelled once shipped.

Yes, we offer online ordering with shipping options available. Contact us for more information

  1. Does Royal Grandeur accept returns?

No. Royal Grandeur follows a strict No Return Policy.

  1. Are exchanges allowed?

No. Exchanges are not permitted.

  1. Are refunds available?

No. All purchases are final and non-refundable.

  1. Are rehabilitation products returnable?

No. Rehabilitation products are strictly non-returnable due to hygiene and safety standards.

  1. Is my personal information secure?

Yes. Customer information is protected in accordance with our Privacy Policy.

  1. Who is responsible for my account usage?

Customers are responsible for maintaining the confidentiality of their login credentials.

  1. How can I contact Royal Grandeur?

Customers can contact us through the Contact Us page or official support email available on the website.

  1. Are Royal Grandeur policies subject to change?

Yes. Policies may be updated at any time and will be effective once published on the website.

  1. Which laws govern Royal Grandeur transactions?

All transactions are governed by applicable laws of India.

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